Shipments and returns
Your pack shipment
Shipping via the chosen carrier within a maximum of 1 working day after payment has been made.
The average delivery time in Spain is 4 to 7 working days, USA is 9 to 21 working days, Europe is 1 to 2 weeks, and to the rest of the world it is usually between 2 and 3 weeks.
Make sure that the shipping address information is correct, as in the event of an error on the part of the buyer, this does not entitle them to any type of refund or compensation, just as if they do not pick up the order from their post office on time, they may return or destroy the merchandise.
14 days to return the item in the same condition as it was sent (accessories included). Once the good condition of the item has been verified, the money will be refunded (shipping costs not included).
Return shipping costs will be paid by the buyer
**Please Pay Attention, International Shipping:**
Import duties, taxes, and charges are not included in the item price or shipping cost. These costs are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
If you have not received your order after 6 weeks, please contact us for a solution. If you need it urgently, or for a specific date, select "express shipping" or contact us for the best option for your case.
We recommend checking the tracking every few days, especially after the second week, in case they have tried to deliver the order and have not left you a notification, since after 15 days they proceed to return or destroy the package and in this case there is no credit.
Customs charges, if any, are the buyer's responsibility. The tracking number will be sent to you.